Most Sun Queen Mirror products are made to order. This policy explains how cancellations, returns, delivery damage and confirmed product issues are handled. Nothing in this policy limits rights that cannot be excluded under applicable law.
Cancellations and Changes
Contact us as soon as possible if you need to cancel or change an order. Once materials have been ordered or production has started, cancellation may not be available and approved changes may affect the price and schedule.
Made-to-Order Products
Products manufactured to approved dimensions, drawings, finishes or electrical specifications are generally not returnable for a change of mind. Please review all order details carefully before approving production.
Damage or Incorrect Supply
Inspect the product and packaging promptly on arrival and before installation. If an item appears damaged, incomplete or different from the confirmed order, contact us through the inquiry form or WhatsApp with the order reference, a description of the issue and clear photographs of the product and packaging.
Keep the original packaging and do not install or modify the product while the issue is being reviewed. Installation or disposal of packaging may limit our ability to verify a delivery claim.
Return Authorization
Do not send a product back until return instructions have been provided in writing. Approved returns must be securely packed and sent using the agreed method. Unauthorized returns may be refused or delayed.
Remedies and Refunds
After review, an eligible claim may be resolved by repair, refinishing, replacement, replacement parts or a refund, depending on the circumstances and applicable law. Any approved refund will be issued to the original payment method after the returned product has been received and inspected. Bank or payment-provider processing times may vary.
Return Shipping
Where a confirmed defect, delivery damage or incorrect supply is our responsibility, the return or replacement arrangements will be agreed with you. For any other return accepted in writing, shipping, handling, insurance and related charges may be the customer’s responsibility.
Contact
For questions about cancellations, returns or product issues, contact us through the inquiry form or WhatsApp and include the order reference and relevant supporting information.